As Chief Operating Officer, Zac leads our Claims, IT, Legal, and Internal Risk operations, which includes a specific focus on our technology strategy and use of technology in our business. He also oversees our operations in the Pacific Northwest, Southern California, Colorado/Mountain region, and New England.

In 2019, he was named in Business America's "Hot 100," which lists top professionals whose contributions have helped shape the insurance industry. As a longstanding instructor and author on the topics of insurance claims and risk management, Zac has co-authored insurance education textbooks and has been published in a variety of industry journals such as the Risk Management Magazine, CPCU Journal, and Risk Management Quarterly.

Zac earned his MBA from Golden Gate University in San Francisco and bachelor's degree in economics from Sonoma State University. He holds the CPCU, RPLU, ARM, CPDM, MLIS, and RIMS Fellow designations.